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WHO WE ARE

In 2016, was born the idea of creating HIFIPRO, an e-commerce web site dedicated to sell new products. Mario Gagnon, owner of Audio d’occasion since 1985, has been nourishing his music passion since childhood. This fascination led him to shine in his studies and projects. Dedication, time and love for sound and its reproduction, have led him to open his shop. It will quickly become a reference as a specialized hi-fi shop in Canada. His team and himself put lots of time to keep track of all the new technologies and products. After over 30 years of success, Audio d’occasion has acquired one of the most loyal clientele, has participated and obtained several consumers and professionals recognition at several audio shows. Because they’re already shipping items across Canada, Mario decided to create HIFIPRO. It is with great confidence that him and his team are ready to offer you the best products and services. Our goal, is to help you to make the best possible choice according to your needs and criteria.

I ran across an ad for a set of speaker cables I was interested in but not in eBay, so I called Audio d'Occasion directly - and got the owner who turned out to be Mario and we worked out a deal.He was a pleasure to deal with and a real gentleman and after of a few emails we sorted it out and just 2 days later I received the cables via UPS professionally packaged and looking like new (they were listed as used).I plugged them in and couldn't have been more delighted. They were terrific. I would happily do business with Mario anytime in a heartbeat.Thank you Mario
Ross Drake
01:10 08 Mar 19
Exposure 2010S integrated amplifier:Mario (the owner) was quick to respond to the one question I had and he made an extra effort to ship it out later that day. Highly recommended!
Barron Thompson
15:45 01 Feb 19
Have 2 sided experiences and sadly the bad one always take over the good one. Dealt with Stephane who's not only a great advisor but also someone who's easy to get along with and who's super honest and upfront.On the flip side my experience with the owner is on the other side of the spectrum. I won't say more outside that if it was not for a credit line I have there I would not shop there, or online, anymore.ChrisEDIT This review have been changed to 5 stars after the owner solved the issue and showed great concern with client satisfaction. Thank you.
Christian Ayotte
01:17 07 Jan 19
Great staff, polite, pleasant, knowledgeable. Excellent shopping experience! Wish more retailers were like this! Excellent products!
gfongmach1
14:47 08 Feb 19
Very impressive customer service.I was not a customer yet submitted a detailed technical question irt a turntable purchased from another company.Several of the employees took the time to weigh in on my situation with detailed responses. I was very impressed so I opened a google account to submit this review.Thanks to Michel, Mario and others.
Dave Benoit
23:49 26 Sep 18
They sell some cool products, but there's no proper refund policy, only store credit + restocking fee. I wouldn't even mind paying 15% restocking fee for a refund. So I suggest to everyone not to trust the hyped-up online reviews, and do a very thorough research before buying expensive stuff. Don't rush like I did, because now Amazon has the same product, and I could've easily returned 🙁
Dima R
23:13 02 May 19
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FREE DELIVERYOn all order over $99

Shipping is free on most orders over $99* in Canada with the exception of Nunavut, Yukon and the Northwest Territories. Some products of irregular size and weight or other reasons may not qualify for free shipping.

guaratee 30 days

If within 30 days of receipt of your product, you are not completely satisfied with your purchase, you can return it to us for exchange or credit note (excluding freight, insurance and customs) specifying the reason for the return . A 15% charge (or more) will be applied on any returned order.

PAYMENT All payment be secured

Your order will be shipped to the address associated with your credit card or PayPal account. Accepted payment methods include Visa, MasterCard, Discover, Visa / MasterCard Debit, Paypal, Apple Pay, Android Pay and Email / Interac. We will deliver the goods only to the billing address of the credit card or PayPal account, no post office box

HIFIPOINT REWARD POINTS PROGRAM

Buy $ 10 CAD and receive 100 points (equivalent to $ 0.50 CAD discount) on your next purchase. This corresponds to a 5% discount on the purchase you made previously. You must accumulate a minimum of 20000 points in order to use them on a single purchase (corresponding to a minimum discount of $ 100).